DC Shift Lead: Elevate Coffee & Team Growth

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

$19.50-21.00/hour

Barista accreditation

Paid time off

Commuter benefits

Sick time

1.5x holiday pay

Free coffee on shift

Blank Street swag

Job summary

Blank Street, Inc. is seeking a hands-on Shift Lead to manage cafe floor operations during busy shifts, mentor teammates, and ensure exceptional hospitality. You will model service standards, train new staff on recipes and processes, and support the GM in daily store leadership.

You’ll open/close the store, handle customer issues, and implement initiatives to boost foot traffic, sales, and efficiency while upholding Blank Street’s brand and guest experience.

Qualifications

• 2+ years of experience in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Availability that meets cafe needs and full-time schedule (30–40 hours per week, 4–5 days).
• Authorized to work in the U.S. (E-Verify).

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to customers.
• Support the GM and train new employees on recipes and store processes.
• Open and close the store safely, following all checklists.
• Handle and resolve customer issues that occur.
• Lead initiatives to increase foot traffic, daily sales, and profitability.

Skills

Customer leadership

Hospitality knowledge

Job description

Blank Street, Inc. is seeking a hands-on Shift Lead to manage cafe floor operations during busy shifts, mentor teammates, and ensure exceptional hospitality. You will model service standards, train new staff on recipes and processes, and support the GM in daily store leadership.

You’ll open/close the store, handle customer issues, and implement initiatives to boost foot traffic, sales, and efficiency while upholding Blank Street’s brand and guest experience.