Shift Lead: Fast-Paced Coffee & Hospitality Pro

Blank Street, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$21.00/hour plus tips

A comprehensive Barista accreditationa

Tenure based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shI

Free Blank Street swag

Job summary

Blank Street, Inc. is hiring a Shift Lead in New York City to guide daily cafe operations with energy and hospitality. You will lead by example on the floor, train teammates on recipes and service standards, and help ensure a smooth, fast-paced experience for customers during peak hours.

You have 2+ years in a customer-service leadership role, enjoy coffee or tea, and thrive in a busy environment. This full-time position offers $21.00 per hour plus tips, benefits, and opportunities to grow

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality.
• 18+ years of age.
• Able to lift 25+ lbs, and to stand for long periods of time.
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday).
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify").

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support your GM and help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe on the menu and operational processes in the store.
• Open and close the the store safely and responsibly ensuring that all checklists are followed.
• Handle and solve customer issues that occur.
• Leads and support initiatives at the store level that increase foot traffic, new customers, daily sales, and operational profitability.

Job description

Blank Street, Inc. is hiring a Shift Lead in New York City to guide daily cafe operations with energy and hospitality. You will lead by example on the floor, train teammates on recipes and service standards, and help ensure a smooth, fast-paced experience for customers during peak hours.

You have 2+ years in a customer-service leadership role, enjoy coffee or tea, and thrive in a busy environment. This full-time position offers $21.00 per hour plus tips, benefits, and opportunities to grow