Shift Lead: Craft Coffee & Customer Experience

Anchor Point Management Group; Griffin (GA); On-site; USD 13,000 - 18,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Lead for a Griffin, GA coffee outlet. The role involves overseeing the shift, ensuring drink quality, and guiding the on-shift crew to meet service standards.

You will train team members, handle customer interactions with warmth, and maintain safety and sanitation. Flexibility for mornings, evenings, weekends, and holidays is required, with a focus on reliable leadership.

Qualifications

• Flexible schedule including early mornings and late nights.
• Available weekends and holidays.
• Previous management or leadership preferred.
• Ability to work quickly with hot liquids and dairy products.
• Lift up to 50 pounds.
• Stays productive and calm under pressure.

Responsibilities

• Can converse with customers to confirm drink orders and enter them into the POS.
• Knowledgeable of all recipes and secret menu items.
• Knowledgeable of all stand processes and procedures.
• Oversee shift operations: drink quality, customer interaction, speed, and energy.
• Communicate with stand management about personnel, equipment, and inventory.
• Assist management with training and development of team members.

Skills

Leadership experience

Customer interaction

Flexible schedule

Weekend/holidays availability

Job description

Anchor Point Management Group is seeking a Shift Lead for a Griffin, GA coffee outlet. The role involves overseeing the shift, ensuring drink quality, and guiding the on-shift crew to meet service standards.

You will train team members, handle customer interactions with warmth, and maintain safety and sanitation. Flexibility for mornings, evenings, weekends, and holidays is required, with a focus on reliable leadership.