Shift Lead: Coach, Operations & Guest Service

Dunkin' | Connecticut; Vernon (CT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Dunkin' in Connecticut is looking for a Shift Leader to coach team members and ensure brand standards during the shift. You will assign tasks, monitor performance, handle guest service, and resolve issues to maintain a smooth operation.

The role requires basic computer skills, strong English communication, and prior leadership experience in retail or hospitality. You will support the Restaurant Manager and help train staff while keeping safety and quality at the forefront.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English or the local language served.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Basic computer skills

Fluent in English

Leadership experience

Job description

Dunkin' in Connecticut is looking for a Shift Leader to coach team members and ensure brand standards during the shift. You will assign tasks, monitor performance, handle guest service, and resolve issues to maintain a smooth operation.

The role requires basic computer skills, strong English communication, and prior leadership experience in retail or hospitality. You will support the Restaurant Manager and help train staff while keeping safety and quality at the forefront.