Shift Leader: Elevate Guest Service & Team Performance

Dunkin' | Connecticut; Merrow (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' | Connecticut is seeking a Shift Leader to coach Team Members, ensure brand standards, and drive guest satisfaction during the shift. You will set goals, assign tasks, and motivate staff by delivering timely feedback to maintain smooth operations.

You will support the Restaurant Manager in achieving operational goals, oversee food safety and inventory, and handle customer issues with quick, positive resolutions as part of a fast-paced team.

Qualifications

• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills for daily operations.
• Strong communication and guest service orientation.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

English fluency

Leadership experience

Customer service

Basic computer skills

Job description

Dunkin' | Connecticut is seeking a Shift Leader to coach Team Members, ensure brand standards, and drive guest satisfaction during the shift. You will set goals, assign tasks, and motivate staff by delivering timely feedback to maintain smooth operations.

You will support the Restaurant Manager in achieving operational goals, oversee food safety and inventory, and handle customer issues with quick, positive resolutions as part of a fast-paced team.