Shift Leader: Grow, Coach & Elevate Guest Experience

Dunkin' | Moutoudis Group; Putnam (CT); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in Putnam, CT is seeking a Shift Leader to coach Crew Members during shifts, ensure brand standards, and deliver a friendly guest experience. You will lead by example and help the team stay fast, accurate, and courteous in every interaction.

You will set goals, assign tasks, motivate the team, and provide timely feedback while upholding cleanliness, safety, and quality standards to drive guest satisfaction.

Qualifications

• Supervisory or leadership experience preferred.
• Ability to coach and develop crew members.
• Deliver excellent guest service and uphold brand standards.

Responsibilities

• Coach Crew Members throughout the shift to meet brand standards.
• Set goals, provide job assignments, and motivate others.
• Offer timely feedback and celebrate successes while maintaining a positive work environment.

Skills

Coaching

Guest service

Team leadership

Operational standards

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling

Job description

Dunkin' franchisee in Putnam, CT is seeking a Shift Leader to coach Crew Members during shifts, ensure brand standards, and deliver a friendly guest experience. You will lead by example and help the team stay fast, accurate, and courteous in every interaction.

You will set goals, assign tasks, motivate the team, and provide timely feedback while upholding cleanliness, safety, and quality standards to drive guest satisfaction.