Shift Lead - Cannabis Retail & Customer Experience

Vireo Health, Inc.; Denver (CO); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

STD, LTD

HSA, FSA

401(k) Match

Employee discounts

Job summary

Vireo Health, Inc. in Denver is hiring a Shift Lead to support the Store Director and Assistant Manager in daily operations, ensuring policy adherence and exceptional customer service in a fast-paced dispensary.

This non-supervisory role focuses on carrying out store procedures, cash handling, inventory organization, and customer engagement, with full-time hours and a competitive hourly wage plus tips.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Experience in retail or customer service preferred.
• Knowledge of cannabis products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and basic math calculations.
• Reliable, punctual and possesses a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.
• Train staff on proper cash handling procedures.
• Perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Refine and simplify cash handling procedures for the team.
• Assist colleagues with advanced cash register functionalities for smoother transactions.
• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance and identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

Vireo Health, Inc. in Denver is hiring a Shift Lead to support the Store Director and Assistant Manager in daily operations, ensuring policy adherence and exceptional customer service in a fast-paced dispensary.

This non-supervisory role focuses on carrying out store procedures, cash handling, inventory organization, and customer engagement, with full-time hours and a competitive hourly wage plus tips.