Shift Lead: Cannabis Retail Customer Experience

Vireo Health, Inc.; Brighton (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Pay: 18.07/hr + tips

Full-time position in Brighton, CO

Benefits package: medical, dental, etc

Job summary

Vireo Health, Inc. in Brighton, CO is seeking a Shift Lead to ensure smooth store operations and exceptional customer service. You will support the Store Director and Assistant Manager, maintaining policy adherence while enhancing the customer experience.

This non-supervisory role emphasizes cash handling, inventory, and daily store management in a fast-paced cannabis retail environment. A High school diploma and 21+ age are required; cannabis product knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Retail or customer service experience preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and with a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, helping customers find suitable products.
• Address customer inquiries and concerns, aiming for satisfaction.
• Maintain a clean, organized store environment for an enjoyable shopping experience.
• Collaborate with the team to implement improvements from customer feedback.
• Assist with returns and exchanges, ensuring a smooth process.

Skills

Customer service

Cash handling

Communication

Punctuality

Reliability

Education

High school diploma or equivalent

Job description

Vireo Health, Inc. in Brighton, CO is seeking a Shift Lead to ensure smooth store operations and exceptional customer service. You will support the Store Director and Assistant Manager, maintaining policy adherence while enhancing the customer experience.

This non-supervisory role emphasizes cash handling, inventory, and daily store management in a fast-paced cannabis retail environment. A High school diploma and 21+ age are required; cannabis product knowledge is a plus.