Cannabis Retail Shift Lead: Customer Experience Champion

Vireo Health, Inc.; Aurora (CO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD/LTD

HSA

FSA

Dependent Care

401(k) Match

EAP

Job summary

Vireo Health, Inc. is seeking a Shift Lead for our LivWell location on 6th Ave in Denver, CO. The role supports the Store Director and Assistant Manager, ensuring policies and procedures are followed while delivering exceptional customer experiences.

The position emphasizes customer service, cash handling proficiency, and teamwork in a fast-paced cannabis retail environment. Must be 21+, with a strong work ethic and reliable schedule.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous retail or customer service experience preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and basic math calculations.
• Reliable, punctual, and strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience.
• Offer product information and guidance to help customers find suitable products.
• Address customer inquiries and concerns to ensure satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to implement improvements based on feedback.
• Assist with returns and exchanges to ensure a smooth process.

Skills

Customer service

Cash handling

Retail experience

Communication

Education

High school diploma or equivalent

Job description

Vireo Health, Inc. is seeking a Shift Lead for our LivWell location on 6th Ave in Denver, CO. The role supports the Store Director and Assistant Manager, ensuring policies and procedures are followed while delivering exceptional customer experiences.

The position emphasizes customer service, cash handling proficiency, and teamwork in a fast-paced cannabis retail environment. Must be 21+, with a strong work ethic and reliable schedule.