Shift Lead: Café Hospitality & Team Growth

Blank Street, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Barista accreditation & training

Tenure-based PTO

Sick time

1.5x pay on select holidays

Complimentary coffee & treats on shift

Free Blank Street swag

Job summary

Blank Street is seeking a hands-on Shift Lead to guide daily cafe operations in a fast-paced environment. You will lead by example on the floor, ensure smooth shifts, and create a welcoming culture for customers and team members.

Ideal candidates bring 2+ years in customer-service leadership within hospitality or coffee, and can train others on recipes and procedures while supporting store growth and profitability.

Qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder) in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs and stand for long periods
• Full Time: 30-40 hours per week, 4-5 days per week with 2 peak days (Fri/Sat/Sun)
• Must be authorized to work in the U.S. (E-Verify)
• Barista accreditation and training program complete

Responsibilities

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Train new employees to succeed, ensuring recipes and store procedures are followed
• Open and close the store safely, following all checklists
• Handle and resolve customer issues that arise
• Lead and support initiatives to increase foot traffic, daily sales, and store profitability

Job description

Blank Street is seeking a hands-on Shift Lead to guide daily cafe operations in a fast-paced environment. You will lead by example on the floor, ensure smooth shifts, and create a welcoming culture for customers and team members.

Ideal candidates bring 2+ years in customer-service leadership within hospitality or coffee, and can train others on recipes and procedures while supporting store growth and profitability.