Shift Leader: Fast-Paced Café, Growth & Tips

Tropical Holdings Illinois, LLC; Mequon (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group is hiring a Shift Leader to guide crew members, elevate guest experiences, and ensure smooth operations across shifts. You’ll lead by example in a fast‑paced, upbeat environment and help drive internal growth within the team.

The role offers paid training, opportunities for advancement, and a team‑friendly culture. Competitive pay and benefits are provided, with a focus on hospitality and quality service.

Qualifications

• Leadership and coaching abilities are essential.
• Strong communication with guests and coworkers.
• Customer‑service mindset with a focus on great guest experiences.

Responsibilities

• Lead, support, and motivate crew during shifts.
• Deliver friendly, accurate, and efficient service to guests.
• Prepare smoothies and food items per recipes and brand standards.
• Maintain a clean, safe café and ensure food safety compliance.
• Monitor inventory and assist with restocking and organization.
• Execute opening and closing procedures consistently.
• Provide coaching and training to new team members.
• Foster an upbeat, hospitality‑driven atmosphere.

Skills

Leadership

Coaching

Customer service

Communication

Teamwork

Reliability

Flexibility

Job description

SERVE Hospitality Group is hiring a Shift Leader to guide crew members, elevate guest experiences, and ensure smooth operations across shifts. You’ll lead by example in a fast‑paced, upbeat environment and help drive internal growth within the team.

The role offers paid training, opportunities for advancement, and a team‑friendly culture. Competitive pay and benefits are provided, with a focus on hospitality and quality service.