Shift Lead — Build and Elevate a Coffee Team

Blank Street, Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

$24.00/hour plus tips

Barista accreditation and training

Tenure-based paid time off

Commuter benefits

Sick time

1.5x pay on select holidays

Complimentary coffee and treats on-shi

Free Blank Street swag

Job summary

Blank Street, Inc. seeks a Shift Lead in Los Angeles to embody hospitality and lead the floor with confidence. You will coach the team, uphold quality and safety standards, and ensure smooth shifts with efficient operations and engaging customer experiences.

You’ll train staff alongside the General Manager, drive brand events with Marketing, and help build a welcoming culture in a fast-paced cafe environment.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.
• Full Time: 30-40 hours per week, 4-5 days, with 2 peak days (Fri–Sun).
• You must be authorized to work in the U.S. and pass E-Verify.

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team.
• Train new team members with GM and Training Team.
• Maintain standards across product quality, safety, and hospitality.
• Delight customers with welcoming hospitality and turn them into regulars.
• Handle customer or team issues calmly and effectively.
• Maintain a clean, organized environment meeting health and Blank Street standards.
• Be part of a world-class team using the best equipment, coffee and matcha.
• Partner with Operations and Marketing for events and promotions.
• Master cash handling, inventory, waste tracking, opening and closing processes.

Skills

People leadership

Hospitality mindset

Detail oriented

Operational mindset

Calm under pressure

Team builder

Coffee/matcha enthusiasm

Job description

Blank Street, Inc. seeks a Shift Lead in Los Angeles to embody hospitality and lead the floor with confidence. You will coach the team, uphold quality and safety standards, and ensure smooth shifts with efficient operations and engaging customer experiences.

You’ll train staff alongside the General Manager, drive brand events with Marketing, and help build a welcoming culture in a fast-paced cafe environment.