Shift Lead: Build Momentum & Elevate Guest Experience

Taco Bell; Raynham, Northern (MA, KY); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Free bachelor’s degree and scholarship

Free meals

Flexible schedules

Vacation pay and PTO

Medical benefits

401k retirement plan

Health and wellness programs

Perks! Discounts on various items

Más earth! Commitment to a sustainable

Job summary

Taco Bell Raynham is seeking a dedicated Shift Lead to energize the team and uphold Taco Bell's standards during daily operations. You will coach team members, resolve guest concerns, and collaborate with the management team on initiatives.

Ideal candidates have 1 year in fast-paced environments, strong communication and organizational skills, and the ability to manage cash and inventory while ensuring food safety and quality.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions Taco Bell's culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers enjoy a positive experience.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.

Skills

Leadership

Customer service

Communication

Cash handling

Training

Problem solving

Tools

POS system

Cash handling procedures

Job description

Taco Bell Raynham is seeking a dedicated Shift Lead to energize the team and uphold Taco Bell's standards during daily operations. You will coach team members, resolve guest concerns, and collaborate with the management team on initiatives.

Ideal candidates have 1 year in fast-paced environments, strong communication and organizational skills, and the ability to manage cash and inventory while ensuring food safety and quality.