Shift-Lead: Bilingual Retail Service Specialist

O'Reilly Auto Parts; Keystone Heights (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance options

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Keystone Heights, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role requires supervising showroom service levels and guiding team members on company programs.

Responsibilities include processing store transfers, handling returns and refunds, and ensuring proper opening/closing procedures and security. Fluency in multiple languages is a plus, and RSS certification may be pursued.

Qualifications

• Strong interpersonal and communication abilities essential.
• Ability to obtain RSS Certification within onboarding or probation period.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Oversee front-store operations and shift management in absence of managers.
• Process buy online/ship to store and transfers promptly.
• Handle returns, exchanges, and refunds accurately.
• Perform opening/closing duties and ensure store security.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

O'Reilly Auto Parts in Keystone Heights, FL is seeking a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role requires supervising showroom service levels and guiding team members on company programs.

Responsibilities include processing store transfers, handling returns and refunds, and ensuring proper opening/closing procedures and security. Fluency in multiple languages is a plus, and RSS certification may be pursued.