Retail Service Lead: Customer Experience & Store Ops

O'Reilly Automotive Stores, Inc.; Keystone Heights (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401(k) match

Medical/Dental/Vision

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in Keystone Heights, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply. You will lead team members in delivering excellent customer service to retail and professional customers, supervise showroom service levels, and ensure timely processing of orders,

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts desirable.
• Automotive systems and repair knowledge preferred.
• ASE Certification and bilingual abilities valued.

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and ensure policy adherence.
• Coordinate buy online/ship to store orders and transfers; contact customers on shipment arrivals.
• Handle returns, exchanges, and refunds accurately; process invoices and payments.
• Perform opening/closing duties, money handling, and security procedures.

Skills

Strong communication skills

RSS Certification

Automotive knowledge

Spanish language skills

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in Keystone Heights, FL to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply. You will lead team members in delivering excellent customer service to retail and professional customers, supervise showroom service levels, and ensure timely processing of orders,