Auto Parts Retail Service Lead

O'Reilly Auto Parts; Moses Lake (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Paid Time Off

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Moses Lake, WA to lead the store team in delivering exceptional customer service and executing store operations. The role involves supervising showroom service, handling transfers and special orders, and ensuring accurate invoicing and deposits.

Qualified candidates will have strong communication skills, retail experience in auto parts, and ASE certification or automotive knowledge.

Qualifications

• Strong communication skills are required.
• Retail sales experience in auto parts is desirable.
• ASE Certification and automotive knowledge are beneficial.

Responsibilities

• Lead store team members to provide excellent customer service.
• Oversee showroom customer service programs and assist with shift management.
• Ensure proper handling of returns, exchanges, and invoicing before product leaves the store.
• Manage store opening/closing duties, money handling, and security checks.
• Coordinate store transfers, special orders, and outside purchases according to policy.

Skills

Strong communication skills

Bilingual encouraged

Fluency in Spanish desired

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Moses Lake, WA to lead the store team in delivering exceptional customer service and executing store operations. The role involves supervising showroom service, handling transfers and special orders, and ensuring accurate invoicing and deposits.

Qualified candidates will have strong communication skills, retail experience in auto parts, and ASE certification or automotive knowledge.