Shift Lead

Chick-fil-A; Jersey City (NJ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Health benefits

Growth opportunities

401K and 401K matching

Paid Time Off

Job summary

Workstream is looking for a Shift Lead at Chick-fil-A in Jersey City, NJ. In this role, you will manage daily operations to ensure high standards of customer service and food quality. You'll also be responsible for training new team members and leading shifts.

A passion for people and serving others is a must, along with strong communication skills. This full-time position offers a fun work environment and numerous benefits, including competitive pay, health benefits, and opportunities for growth.

Qualifications

• Ability to work in a fast-paced environment.
• Reliable transportation.
• Prior experience as shift lead or similar role preferred.

Responsibilities

• Manage daily restaurant operations.
• Train new hires and lead shifts.
• Ensure high standards of customer service.

Skills

Strong people skills

Customer service

Communication skills

Ability to lead

Job description

The Shift Lead at Chick-fil-A is responsible for managing daily restaurant operations, ensuring that high standards of customer service, food quality, and team performance are consistently met. They are the face of Chick-fil-A, embodying the mission statement of Winning Hearts Everyday. A Shift Lead is one who consistently demonstrates our core values (Integrity, Grit and Servant's Heart) and embraces the Chick-fil-A culture. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. This role ensures that Chick-fil-A’s high standards for quality, efficiency, and service are met. The Shift Lead also helps with administrative tasks such as staff training and assisting Team leads with their goals for the business. A Shift Lead two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Lead lead by example and set the tone that others will follow.

Position Type

• Full-time

Benefits

• A fun and challenging work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Health benefits
• Reimbursement for Scholarship (Education assistance)
• Transportation reimbursement
• Up to $2500 CFA Scholarship
• Paid Time Off
• Uniform allowance
• Participate in bonus plan (performance based)
• Growth opportunities for leadership and mentorship
• Meal allowance
• 401K and 401K matching
• Life insurance

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer serviceAbility to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.
• Ability to lead and encourage others