FOH Shift Leader

Chick-fil-A; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun environment

Flexible scheduling

Closed Sundays

Scholarships

Competitive pay

Growth opportunities

Job summary

Chick-fil-A in Mesa, AZ is seeking a Shift Leader who will reinforce our values, culture, and servant‑hearted service. You will support senior leadership to run daily operations, coach team members, and uphold standards of excellence in guest care.

Ideal candidates bring a passion for people, strong character, reliable transportation, and the ability to thrive in a fast-paced environment while leading by example on the floor and in training others.

Qualifications

• Smile
• Eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is preferred
• Previous Chick‑fil‑A experience is preferred

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful responses to guests' needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Customer service

Leadership

Communication

Training

Team management

Reliability

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time and Part-time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Previous Chick-Fil-A Experience is not required but is preferred

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Chick-fil-A® is more than a restaurant – it’s a brand built on teamwork, leadership development, and a commitment to fostering a positive, people-first environment. Each location is independently owned and operated by dedicated franchisees who prioritize the growth of their Team Members and actively give back to the communities they serve.