Shift Leader

Chick-fil-A; Charlotte (NC); On-site; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced leaders

Scholarship opportunities

Competitive pay

Job summary

A leading restaurant chain is looking for a Shift Leader to oversee daily operations and ensure guest satisfaction in Charlotte, NC. The ideal candidate will demonstrate strong people skills, effective communication, and a team-oriented approach. Responsibilities include leading teams, managing service standards, and providing excellent customer service. Join us for an opportunity to grow in a supportive environment with competitive pay and flexible scheduling.

Qualifications

• Prior experience in a leadership role is preferred, though not required.
• Ability to manage work in a fast-paced environment.
• Strong commitment to superior customer service.

Responsibilities

• Lead teams in executing daily operations.
• Ensure service model components meet standards.
• Model the standard of service for others.

Skills

Strong people skills

Excellent communication skills

Ability to work in a fast-paced environment

Teamwork

Job description

A Shift Leader in our restaurant is one who demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart on a daily basis. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for leading their teams in executing daily operations and ensuring all components of our service model are meeting our standard. A Shift Leader’s greatest responsibility is leading others with a focus on the guest. Shift Leaders lead by example and model the standard for others to follow. Shift Leaders oversee different areas of the restaurant including Front counter, Drive‑thru, outdoors roles and back‑of‑house roles.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities:

• Leading zones in the restaurant and day‑to‑day service in a high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Coach others when needed and act as a role model for our team
• Hold standards of our restaurant policy Handbook
• Be a friendly, encouraging team player
• Opening and closing shifts available
• Organize shift set ups and position assignments of team members
• Coordinate breaks according to business demand
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact with others
• Have a friendly tone
• Create Emotional Connections with Guests
• Reliable transportation
• Ability to manage work in a fast‑paced environment
• Strong people skills with a desire to serve others
• Strong commitment to superior customer service
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick‑fil‑A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment.