Front of House Shift Manager

Workstream; Arvada (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operators

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Arvada, CO seeks a Shift Leader to support daily operations and coach team members. You will lead by example, manage shifts, and ensure guest satisfaction while upholding food safety standards.

The role emphasizes a servant’s heart, strong communication, and a commitment to operational excellence in a fast‑paced restaurant.

Qualifications

• Strong people skills and ability to connect with guests.
• Excellent written and spoken communication.
• Proven customer service ethic in a fast‑paced environment.
• Ability to mentor and develop team members.

Responsibilities

• Participate in daily operations in a high‑volume restaurant.
• Provide immediate, respectful responses to guests' needs.
• Lead by example as a friendly, encouraging team player.
• Open and close shifts, serve as key holder.
• Count drawers and finalize the day accurately.
• Maintain strong communication with the team.
• Perform daily cleanliness and food safety checks.

Skills

People skills

Communication

Customer service

Team leadership

Fast-paced

Job description

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position type

• Full-time

Our benefits include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Shift Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast‑paced restaurant
• Offer immediate and respectful response to Guest's needs
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Execute cleanliness and food safety checklists daily to protect the brand

Qualifications and Requirements

• Share a smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.