Shift Leader

Gelati Celesti Ice Cream; Virginia Beach (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

Gelati Celesti Ice Cream is hiring a Shift Leader to guide store operations when managers are away. You’ll lead by example, ensure product quality, supervise the team, and deliver warm, friendly customer service.

This year‑round position offers both full‑time and part‑time options. We value energy, kindness, and the ability to connect with people to create moments of joy with every scoop.

Join a team that loves what they do and strives to make every guest feel welcome.

Qualifications

• 1 year of management or leadership experience in a retail environment preferred.
• Year-round availability is required; this is not a seasonal role.
• Must have opening and closing availability, including daytime, evening, weekend, and holiday shifts.
• Reliable transportation to and from work.
• Ability to stand, walk, and perform physical tasks for long periods.

Responsibilities

• Lead, motivate, and support the team during each shift.
• Set a positive tone and coach in the moment to reinforce culture.
• Order product and maintain accurate inventory.
• Enforce food safety regulations and maintain a clean workspace.
• Deliver supreme customer service and resolve concerns with care.
• Ensure smooth operations when the manager is not present.

Skills

Leadership

Team management

Customer service

Communication

Job description

Description

Gelati Celesti Ice Cream is growing, and we're looking for a talented Shift Leader!

About Us

We think we have the best job in the world, and we absolutely love what we do. Since day one, Gelati Celesti has been about handcrafting premium ice cream and serving it with genuine warmth. We enjoy indulging in our ice cream as much as we do scooping it for others, and with every scoop we serve, we offer our customers a sweet moment of joy.

Our Culture

Joy is at the heart of everything we do, and it starts with our team. We believe great ice cream is made even better by the people behind the counter, which is why we work hard to build a workplace that is upbeat, supportive, and sincerely caring. As a Shift Leader, you'll help set that tone every day: celebrating wins with your team, communicating openly and positively, coaching in the moment, and making sure every team member and every customer feels welcome. If you lead with kindness, energy, and a genuine love of connecting with people, you'll fit right in.

About the Role

As a Shift Leader, you will lead store operations when the Assistant Manager or General Manager is not present. We'll expect you to lead by example with a positive attitude and good old-fashioned hard work, focusing on product quality, strong team leadership, and supreme customer service. We're looking for someone with a natural ability to connect with people, who enthusiastically guides their team to deliver a moment of joy to each and every customer.

This is a year-round position — we scoop joy in every season, and we're looking for someone ready to grow with us beyond the summer rush. Full-time and part-time positions available. Previous leadership experience preferred.

Responsibilities include but are not limited to:

• Leading, motivating, and supporting your team during each shift
• Modeling and communicating our culture: setting a positive tone, giving in-the-moment feedback, and keeping the team informed and engaged
• Ordering product and maintaining accurate inventory
• Enforcing food safety regulations and health standards in a clean, organized work area
• Maintaining an effective and positive environment while staying current on changes, new menu items, and procedures
• Delivering supreme customer service and resolving customer concerns with care

Estimated hourly wage with tips is $16-$19

Requirements

• 1 year of management or leadership experience in a retail environment preferred
• Year-round availability required — this is not a seasonal position
• Must have opening AND closing availability, including daytime, evening, weekend, and holiday shifts
• Reliable transportation
• Ability to stand and walk for long periods, with constant moving, bending, lifting, reaching, and turning during all shifts
• Ability to reach and grasp with hands; talk and hear from far away and in close proximity; taste and smell
• Ability to climb, balance, stoop, kneel, and crouch; lift and move up to 30 pounds regularly and occasionally up to 50 pounds or more