Shift Coordinator

Kelly Services; Sterling (VA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Retirement plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Sterling, VA is hiring a Shift Coordinator to keep shipments moving and coordinate drivers, customers, warehouses, and airline partners. The role emphasizes fast-paced logistics, accuracy, and on-time delivery, with a focus on TSA compliance and chain-of-custody protocols.

You will dispatch drivers, track shipments, enter details in TMS, and resolve issues while supporting after-hours requests. A dependable, organized professional with strong MS Office skills will thrive here.

Qualifications

• Experience in dispatch, transportation, logistics, freight forwarding, trucking, or warehouse operations preferred.
• Strong organization, communication, and customer-service skills.
• Detail-oriented problem-solver who can make decisions under pressure.
• Proficient with computers and Microsoft Office.

Responsibilities

• Dispatch and coordinate local and regional pickup and delivery drivers.
• Track shipments from pickup through delivery and communicate status updates.
• Coordinate with customers, drivers, warehouses, and airline partners.
• Enter shipment details and updates into transportation management systems.
• Resolve delays, service issues, and shipment exceptions promptly.
• Arrange special handling for temperature-controlled and time-critical freight.
• Review driver paperwork, proof of delivery, and shipment documents for accuracy.
• Follow company procedures, customer requirements, TSA regulations, and chain-of-custody protocols.
• Partner with warehouse and customer service teams to meet service goals.
• Assist with after-hours or emergency transportation requests as needed.

Skills

Dispatch coordination

Organization

Customer service

MS Office

Problem-solving under pressure

Tools

Transportation management systems

Job description

Now Hiring: Shift Coordinator

Sterling, VA | $27/hour | Tuesday–Saturday, 9:30 AM–6:00 PM

Keep shipments moving and customers informed in this fast-paced transportation operations role. We’re seeking a dependable, organized coordinator who can connect drivers, customers, warehouse teams, and airline partners to help ensure shipments are handled safely, accurately, and on time.

What You’ll Do

• Dispatch and coordinate local and regional pickup and delivery drivers
• Track shipments from pickup through delivery and communicate status updates
• Coordinate with customers, drivers, warehouses, and airline partners
• Enter shipment details and updates into transportation management systems
• Resolve delays, service issues, and shipment exceptions promptly
• Arrange special handling for temperature-controlled and time-critical freight
• Review driver paperwork, proof of delivery, and shipment documents for accuracy
• Follow company procedures, customer requirements, TSA regulations, and chain-of-custody protocols
• Partner with warehouse and customer service teams to meet service goals
• Assist with after-hours or emergency transportation requests as needed

What We’re Looking For

• Experience in dispatch, transportation, logistics, freight forwarding, trucking, or warehouse operations preferred
• Strong organization, communication, and customer-service skills
• Comfortable managing multiple priorities in a fast-paced environment
• Proficient with computers and Microsoft Office
• Detail-oriented problem-solver who can make decisions under pressure
• Dependable, accountable, and self-motivated, with a strong sense of urgency
• Professional and calm when operational challenges arise
• Airport cargo, expedited freight, or logistics experience is a plus

Interested in coordinating the movement of shipments and building a career in transportation and logistics?

#grace

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.