Shelter Support Staff - Third Shift, Per Diem

Upper Valley Haven; Hartford (VT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health premiums

Paid time off

Paid holidays

403(b) employer match

Job summary

Upper Valley Haven in White River Junction, VT is seeking compassionate Shelter Associates for the Per Diem Third Shift to help maintain safe, welcoming shelter environments and respond to guest needs overnight.

You will build rapport with guests, coordinate with staff, and complete shift notes and safety rounds while balancing empathy with accountability. This role is ideal for reliable, team-oriented individuals who can work weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• First Aid/CPR/AED certification, or willingness to obtain; training available.

Responsibilities

• Build positive and supportive relationships with shelter guests.
• Welcome new guests and orient them to shelter expectations and policies.
• Maintain clean, safe, and welcoming shelter spaces.
• Assist with housekeeping, laundry, room preparation, and daily cleaning tasks.
• Conduct overnight safety rounds and respond to crises calmly.
• Complete shift notes, incident reports, and other required documentation.
• Communicate important information to supervisors and coworkers and contact emergency services when needed.
• Collaborate with coordinators, shelter staff, managers, and others serving guests.
• Support special program activities and events.
• Attend team meetings and supervision.

Skills

Communication

Reliability

Rapport-building

Professional boundaries

Homelessness awareness

Team player

Crisis response

Overnight availability

Education

High school diploma or equivalent

Driver's license

First Aid/CPR/AED

Job description

Shelter Support Staff - Third Shift, Per Diem

Upper Valley Haven | White River Junction, VT

At Upper Valley Haven, we provide temporary shelter, supportive housing, food access, and problem-solving support to neighbors experiencing hardship. We are committed to creating a community where everyone has access to safety, stability, and opportunity. Our team is guided by compassion, respect, accountability, and a belief in every person's strengths and potential.

We are currently seeking compassionate, reliable, and team-oriented individuals to provide overnight support across our shelter programs. Please note that all third-shift positions are awake shifts.

Current Openings

Per Diem Third Shift

12:00 AM - 8:30 AM

Shift availability seven days a week

Opportunities available across three shelter programs

About the Role

Shelter Associates play a vital role in creating safe, welcoming, and supportive environments for individuals and families experiencing homelessness. Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment.

This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability. Successful candidates will be comfortable working with adults, children, and families from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.

What You'll Do

• Build positive and supportive relationships with shelter guests
• Welcome new guests and help orient them to shelter expectations and policies
• Maintain clean, safe, and welcoming shelter spaces
• Assist with housekeeping, laundry, room preparation, and daily cleaning tasks
• Conduct regular building and campus safety rounds during overnight shifts
• Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges
• Complete shift notes, incident reports, and other required documentation
• Communicate important information to supervisors and coworkers and contact emergency services when needed
• Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests
• Support special program activities and events
• Participate in team meetings and supervision

What We’re Looking For

• Strong written, verbal, and interpersonal communication skills
• Reliability, punctuality, professionalism, and sound judgment
• Ability to build rapport with people from diverse backgrounds and experiences
• Commitment to maintaining professional boundaries
• Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse
• Flexibility, adaptability, and willingness to work collaboratively as part of a team
• Ability to remain calm and respond effectively in stressful or crisis situations
• Comfort working in environments serving adults, families, and children of all ages and needs
• Commitment to working overnight hours, including weekends and holidays
• Ability to bend, lift, walk on varying terrain, and remain active throughout a shift

Qualifications

Required

• High school diploma or equivalent
• Valid drivers license
• First Aid/CPR/AED certification, or willingness to obtain; training is available if needed

Preferred

• Experience working in a shelter, residential, human services, or related setting
• Experience supporting people affected by homelessness, poverty, mental health challenges, or substance misuse

Compensation & Benefits

Starting Pay: $22.00 per hour, plus a $1.50 per hour shift differential for third-shift staff

Upper Valley Haven offers a comprehensive benefits package for eligible, including:

• Employer-paid contribution of up to 100% of medical, dental, and vision premiums
• Life and long-term disability insurance
• Generous paid time off
• Paid holidays
• 403(b) retirement plan with employer match

Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.