Service Coordinator, Supportive Housing (A Way Home Program)

Upper Valley Haven; Hartford (VT); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Over five weeks of paid time off

Paid holidays

Employer-paid life insurance

403(b) retirement plan with employer-m

Funded professional development

Weekly clinical supervision

Staff committees and initiatives

Job summary

Upper Valley Haven is seeking a Service Coordinator to join our supportive housing team in White River Junction, VT. You will manage a caseload of around 15 households, building strengths-based relationships and coordinating services to help tenants achieve housing stability.

The role emphasizes flexible, trauma-informed, client-centered work with supervision from a Licensed Clinician. On-site duties with some travel, full-time schedule, and generous benefits are included.

Qualifications

• Master's degree in social work, human services, counseling, psychology, or a related field required (or BA with substantial experience).
• Experience working with individuals and families with complex needs.
• Knowledge of homelessness, mental health, substance use, and housing stability challenges.
• Strong crisis management and advocacy skills.
• Valid driver's license.

Responsibilities

• Maintain a caseload of approximately 15 households in permanent supportive housing.
• Build trusting relationships with tenants and conduct home visits.
• Develop and implement individualized service plans.
• Coordinate services with healthcare providers and community agencies.
• Provide crisis intervention and housing stability support.
• Assist tenants with navigating benefits and resources.
• Maintain accurate documentation and case records.
• Contribute to program development and partnerships.

Skills

Relationship-centered

Trauma-informed

Crisis management

Advocacy

Documentation skills

Organized

Collaboration

Diversity & inclusion

Education

Master's degree in social work/human services/counseling/psychology

Bachelor's degree with considerable experience

Job description

Are you an experienced human services professional who enjoys building meaningful relationships, solving complex problems, and helping people achieve long-term stability?

Upper Valley Haven is seeking a Service Coordinator to join our supportive housing team. This is a rare opportunity to work with a focused caseload of 15 households living in our A Way Home Permanent Supportive Housing program in White River Junction, Vermont. The opening results from an internal promotion, reflecting the growth opportunities available within our organization.

Working alongside a fellow Service Coordinator and under the supervision of a Licensed Clinician, you will help individuals and families maintain stable housing, pursue personal goals, and access the services and resources they need to thrive. Unlike many case management positions, this role is not constrained by billing requirements, allowing staff to work creatively, flexibly, and responsively to meet tenants' needs.

About Upper Valley Haven

Upper Valley Haven is a community-centered nonprofit dedicated to helping people move out of homelessness and hunger and toward self-sufficiency. Through shelter, food access, education, and supportive services, we partner with individuals and families to build stability and opportunity. Our work is grounded in dignity, equity, respect, and compassion.

What You'll Do

As a Service Coordinator, you will:

• Maintain a caseload of approximately 15 households living in permanent supportive housing
• Build trusting, strengths-based relationships with tenants over time
• Conduct home visits and community-based meetings
• Develop and implement individualized service plans
• Coordinate services with healthcare providers, community agencies, and partner organizations
• Provide crisis intervention, advocacy, and housing stability support
• Assist tenants in navigating benefits, community resources, and complex systems
• Support community-building activities and tenant engagement
• Maintain accurate and timely documentation and case records
• Contribute to program development, service improvements, and community partnerships

What We're Looking For

The ideal candidate is:

• Relationship-centered, strengths-based, and trauma-informed
• Skilled at building rapport with individuals from diverse backgrounds
• Experienced working with people facing homelessness, housing instability, mental health challenges, and substance use disorders
• Creative, flexible, resilient, and solutions-oriented
• Comfortable balancing independent work with close collaboration
• Highly organized and committed to timely, accurate documentation
• An effective advocate who can navigate community systems and partnerships
• Committed to maintaining the highest ethical and confidentiality standards

Qualifications

Required:

• Master's degree in social work, human services, counseling, psychology, or a related field. A bachelor's degree accompanied by considerable experience can be considered.
• Experience working with individuals and families with complex needs
• Knowledge of homelessness, mental health, substance use, and housing stability challenges
• Strong crisis management and advocacy skills
• Valid driver's license

Preferred:

• Experience in housing services, case management, or permanent supportive housing
• Familiarity with HMIS or similar database systems
• Knowledge of resources and services available throughout the Upper Valley region

Compensation & Benefits

Salary: $54,000-$57,000 annually, depending on qualifications and experience.

Benefits include:

• Medical, dental, and vision insurance
• Over five weeks of paid time off
• Paid holidays
• Employer-paid life insurance
• 403(b) retirement plan with employer match
• Funded professional development and role-based learning opportunities
• Weekly clinical supervision and peer support
• Opportunities to participate in staff-led committees and organizational initiatives

Schedule & Work Environment

This is a full-time, Monday-Friday position with some scheduling flexibility. The role is primarily on-site in White River Junction and involves regular home visits, community-based work, and limited travel throughout the Upper Valley. Company vehicles and mileage reimbursement are available for work-related travel. Remote work opportunities are limited due to the nature of the position.

Upper Valley Haven is an Equal Opportunity Employer. We are committed to creating a workplace that is welcoming, inclusive, and respectful of all individuals. Applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.