Shelter Support Specialist - Safety, Intake & Crisis Care

Community-Action-Partnership-of-Strafford-County-1; Rochester (NH); On-site; USD 19,286 - 27,552; Full time

Job summary

Community Action Partnership of Strafford County is seeking Shelter Support Staff to help safeguard and assist individuals experiencing homelessness at the shelter. Under supervision, you will perform intake, monitor safety, enforce policies, and support daily operations.

The role requires a high school diploma and experience with unsheltered individuals; training is provided. Weekend and holiday shifts are required, and staff collaborate with volunteers to maintain a clean, safe, welcoming

Qualifications

• High School Diploma or GED.
• Prior experience working with unsheltered individuals and a commitment to training.

Responsibilities

• Fill Weekend/Holiday shifts as required.
• Monitor the safety and well‑being of shelter participants, maintaining a safe and welcoming environment.
• Enforce shelter policies and procedures, including those relating to substance use and illegal behavior.
• Maintain cleanliness and organization within the shelter; replenish interior storage as required, manage laundry to uphold linen availability, clean common areas by sweeping, vacuuming, and mopping, and attend to any other tasks essential for maintaining order.
• Assist new guests through the intake process, rule review, and bed assignment.
• Conduct regular rounds to ensure safety.
• Answer telephone calls and referrals, responding to client needs.
• Utilize effective problem‑solving techniques to resolve conflicts, including de‑escalation and crisis intervention as necessary.
• Complete records, notes, and all reporting requirements accurately.
• Identify and report safety concerns to the Shelter Program Manager.
• Collaborate with staff, volunteers, and residents in addressing issues and ensuring compliance with rules.
• Attend staff meetings and training courses as assigned.
• Maintain overnight shelter safety by setting alarms and enforcing quiet hours when working overnight shifts.
• Perform any other duties as required.

Education

High School Diploma or GED

Job description

Community Action Partnership of Strafford County is seeking Shelter Support Staff to help safeguard and assist individuals experiencing homelessness at the shelter. Under supervision, you will perform intake, monitor safety, enforce policies, and support daily operations.

The role requires a high school diploma and experience with unsheltered individuals; training is provided. Weekend and holiday shifts are required, and staff collaborate with volunteers to maintain a clean, safe, welcoming