Shelter Operations & Safety Specialist

Pioneer Center for Human Services; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Pioneer Center for Human Services is seeking a Shelter Assistant to provide shelter services, maintain safety, and enforce shelter policies during the assigned shift. The role supports clients with life skills training and collaborates with case management staff.

Responsibilities include keeping the shelter clean, answering calls, monitoring security, and maintaining records. Incumbents must remain professional, use nonviolent crisis intervention when needed, and uphold privacy and ethical

Qualifications

• High School Graduate or GED: Required.
• Experience preferred but not required.
• Ability to use Microsoft Office applications.

Responsibilities

• Maintain shelter safety and enforce policies during shift.
• Assist clients with life skills training in collaboration with case management.
• Answer incoming phone calls and manage shelter communications.
• Monitor security, records, and shelter operations; triage requests.
• Maintain privacy, ethics, and professional boundaries with clients.

Skills

Crisis intervention

Team collaboration

Multi-tasking

Conflict de-escalation

Education

GED or HS diploma

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Pioneer Center for Human Services is seeking a Shelter Assistant to provide shelter services, maintain safety, and enforce shelter policies during the assigned shift. The role supports clients with life skills training and collaborates with case management staff.

Responsibilities include keeping the shelter clean, answering calls, monitoring security, and maintaining records. Incumbents must remain professional, use nonviolent crisis intervention when needed, and uphold privacy and ethical