Shelter Support Specialist

Pioneer Center for Human Services; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Pioneer Center for Human Services is seeking a Shelter Assistant to provide shelter services, maintain safety, and enforce shelter policies during the assigned shift. The role supports clients with life skills training and collaborates with case management staff.

Responsibilities include keeping the shelter clean, answering calls, monitoring security, and maintaining records. Incumbents must remain professional, use nonviolent crisis intervention when needed, and uphold privacy and ethical

Qualifications

• High School Graduate or GED: Required.
• Experience preferred but not required.
• Ability to use Microsoft Office applications.

Responsibilities

• Maintain shelter safety and enforce policies during shift.
• Assist clients with life skills training in collaboration with case management.
• Answer incoming phone calls and manage shelter communications.
• Monitor security, records, and shelter operations; triage requests.
• Maintain privacy, ethics, and professional boundaries with clients.

Skills

Crisis intervention

Team collaboration

Multi-tasking

Conflict de-escalation

Education

GED or HS diploma

Tools

Microsoft Office

Word

Excel

Outlook

Job description

POSITION SUMMARY

The Shelter Assistant is responsible for providing shelter services, maintaining the safety and security of the shelter and enforcing shelter policies during assigned shift.

---

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Utilize knowledge of PADS policy and procedure to maintain services and safety of the shelter.

Oversee shelter services including, but not limited to, access to lockers, sleeping rooms, sitting/rec

areas inside and outside, showers, dining area, meals and laundry .

In collaboration with case management staff, assist clients with life skills training.

Assist in keeping the shelter clean, including doing shelter laundry.

Answer incoming phone calls

Works effectively with a diverse population of people and demographics, including people who have

mental health, physical health and substance abuse diagnosis and related needs/behaviors.

Maintain professional, calm, objective judgment in handling disputes between clients, encountering

challenging behaviors and deciding steps to be taken to manage the dynamic between people living in

an emergency shelter.

Able to manage multiple requests or situations and triage/prioritize those that must be dealt with

immediately.

Able to determine when to call crisis or 911 when needed.

Write SIRs when necessary.

Understands and follows appropriate policies, procedures, rules, and regulations. Assist with program

supply monitoring, ordering and stocking.

Monitor shelter security including parking lot, surveillance cameras, doors, etc.

Build professional rapport with clients, observing objective boundaries, at all times, while assisting

clients in building skills in their recovery, resiliency, and independence.

Be able to use nonviolent crisis intervention methods to de-escalate verbally and potentially physically

escalated clients.

Respect the privacy, confidentiality and property of clients.

Maintain ethical and professional boundaries.

Keep and maintain appropriate and required records.

Regular, reliable, predictable attendance.

Performs all other duties as assigned by Supervisor.

Qualifications

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

Previous experience preferred

Computer Skills:

Microsoft Office, Word, Excel, Outlook

Certifications & Licenses:

N/A

Other Requirements:

Must have and maintain a valid driver's license.

Ability to use Phone, Fax, Copier, and file required.