Shelter Safety & Client Support Specialist

Community Action Partnership of Strafford County; Rochester (NH); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Community Action Partnership of Strafford County seeks a Shelter Support Staff to assist individuals experiencing homelessness in the shelter. Under supervision, you will monitor safety, enforce policies, and assist with intake, bed assignment, and crisis de-escalation.

The role requires a high school diploma and prior experience with unsheltered individuals, with opportunities for training and collaboration with staff and volunteers in a fast-paced environment.

Qualifications

• Prior experience working with unsheltered individuals is preferred.
• Excellent communication and de-escalation skills are essential.
• Commitment to training and ongoing professional development.

Responsibilities

• Fill Weekend/Holiday shifts as required.
• Monitor safety and well-being of shelter participants.
• Enforce shelter policies and procedures.
• Maintain cleanliness and organization within the shelter.
• Assist new guests through intake, rule review, and bed assignment.
• Conduct rounds to ensure safety and respond to incidents.
• Handle inquiries by phone and referrals, document all reports.
• Identify safety concerns and report to Shelter Program Manager.
• Collaborate with staff, volunteers, and residents to ensure rules compliance.
• Attend staff meetings and trainings as assigned.
• Maintain overnight shelter safety and enforce quiet hours when on shift.
• Perform other duties as required.

Skills

Prior experience

Education

High School Diploma or GED

Job description

Community Action Partnership of Strafford County seeks a Shelter Support Staff to assist individuals experiencing homelessness in the shelter. Under supervision, you will monitor safety, enforce policies, and assist with intake, bed assignment, and crisis de-escalation.

The role requires a high school diploma and prior experience with unsheltered individuals, with opportunities for training and collaboration with staff and volunteers in a fast-paced environment.