Shelter Security & Crisis-Response Specialist

Care For the Homeless; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Care For the Homeless is seeking a Security role to ensure safety for clients, staff, visitors, and property at the facility. The candidate will report to the Operations Coordinator and Shift Supervisor in their absence.

The role involves door screening, crisis intervention, incident documentation, emergency communications, and coordinating with local responders. Flexibility for shifts including weekends is required.

Qualifications

• Must have NYS Security Guard License and current 8-hour annual Certificate.
• F02 Fire Guard License.

Responsibilities

• Control access at the main entrance by screening all clients and visitors using the magnetometer, x-ray, and other security tools.
• Intervene to de-escalate crisis situations and document all interventions.
• Respond to incidents and complete logs, incident reports, and required documentation.
• Make calls to police, fire department, and other first responders as directed.
• Perform administrative and receptionist duties at operations desk.
• Monitor video surveillance and fire alarm systems; ensure safety of people and equipment.
• Provide coverage for the welfare and safety of shelter residents, staff, and volunteers.
• Provide crisis prevention and intervention as needed.
• Complete routine resident and facility checks to identify hazards and risks.
• Record incidents and grievances in logbooks and incident reports.
• Participate in regular fire drills across day, evening, night, and weekend shifts.
• Interact with NYPD, EMS, NYFD as needed for emergency calls.
• Other duties as assigned.

Skills

Interpersonal skills

Effective communication

Crisis de-escalation

Incident reporting

Computer literacy

Education

NYS Security Guard License

F02 Fire Guard License

Job description

Care For the Homeless is seeking a Security role to ensure safety for clients, staff, visitors, and property at the facility. The candidate will report to the Operations Coordinator and Shift Supervisor in their absence.

The role involves door screening, crisis intervention, incident documentation, emergency communications, and coordinating with local responders. Flexibility for shifts including weekends is required.