Shelter Support Specialist - Residential Aide

Help USA; New York (NY); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Help USA is seeking a Residential Aide for our shelter serving single adults in Brooklyn, NY. You will help ensure client safety, security of the facility, and smooth shift operations while coordinating with the Social Services Team to address client needs and maintain continuity of care.

You will conduct intake, patrols, inventories, bed/meal counts, and document incidents. FDNY F-02 Fireguard certification is required; bilingual English/Spanish is preferred; night and weekend coverage may be

Qualifikationen

• High School Diploma or equivalent is required.
• FDNY F-02 Fireguard Certificate required.
• Experience in residential facilities.
• Experience with homelessness or disadvantaged populations.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office.
• Bilingual English/Spanish preferred.
• Evening and weekend coverage may be required.

Aufgaben

• Conduct Intake/Orientation for new clients, including processes, rules, IDs, and bed assignments.
• Conduct and document patrols to enforce site rules and safety.
• Inventory and secure clients' possessions during absences due to hospitalization, incarceration, or other reasons.
• Conduct bed and meal counts and assist with locker searches.
• Use the DHS CARES system to track vacancies and check clients in/out, print rosters, etc.
• Ensure clients receive notices of meetings and escort to meetings when needed.
• Document incidents and noteworthy events during shifts.

Kenntnisse

Bilingual (English/Spanish)

Customer service skills

Computer literacy with Microsoft apps

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Help USA is seeking a Residential Aide for our shelter serving single adults in Brooklyn, NY. You will help ensure client safety, security of the facility, and smooth shift operations while coordinating with the Social Services Team to address client needs and maintain continuity of care.

You will conduct intake, patrols, inventories, bed/meal counts, and document incidents. FDNY F-02 Fireguard certification is required; bilingual English/Spanish is preferred; night and weekend coverage may be