Shelter Services Aide – Front Desk, Safety & Support

BRONX FAMILY NETWORK INC; New York (NY); On-site; USD 24,000 - 26,000; Full time

Job summary

BRONX FAMILY NETWORK INC. seeks Residential Aides to support shelter operations in BRONX, NY. You will greet clients, assist with intake, manage daily headcounts, and help ensure safety and compliance with facility rules.

Role requires strong interpersonal skills, ability to de-escalate, and flexibility to work weekends/holidays. Bilingual Spanish is a plus, with a focus on compassionate service and teamwork in a shelter environment.

Qualifications

• Ability to work in an emotionally taxing field with a positive attitude and sense of humor.
• Excellent interpersonal skills and a commitment to helping others.
• Ability to treat residents and colleagues with respect and create a warm environment.
• Ability to respond to changing situations quickly and adjust activities.

Responsibilities

• Distributes mail, appointment slips, and other documentation to clients.
• Obtain and provide a daily headcount.
• Process new client intake forms and gather required documentation.
• Ensure only authorized personnel and visitors enter the property while maintaining a log of entries/exits.
• Record all unusual incidents according to established procedures.
• Conduct rounds to ensure client safety.
• Complete detailed incident reports via CARES or handwritten documents.
• Ensure clients follow facility rules and BXFN procedures.
• Maintain inventory and logs of clients' belongings with tags.
• Provide clients with necessities and escort to Social Services appointments.
• Assist Social Services with room inspections.
• Organize and distribute clients' mail.
• Assist with cafeteria duties and meal distribution.
• Assist in moving and building beds for clients.
• Support Recreational staff with activities and events.
• Collaborate with DO, DSS, and PD to provide crisis intervention.
• Perform other duties as assigned.

Skills

Interpersonal skills

De-escalation

Bilingual Spanish

Safety awareness

Education

High School Diploma or GED

Tools

Word processing

Excel

Outlook

Adobe Reader

Online storage

Job description

BRONX FAMILY NETWORK INC. seeks Residential Aides to support shelter operations in BRONX, NY. You will greet clients, assist with intake, manage daily headcounts, and help ensure safety and compliance with facility rules.

Role requires strong interpersonal skills, ability to de-escalate, and flexibility to work weekends/holidays. Bilingual Spanish is a plus, with a focus on compassionate service and teamwork in a shelter environment.