Residential Aide

Help USA; New York (NY); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Help USA is seeking a Residential Aide for our shelter serving single adults in Brooklyn, NY. You will help ensure client safety, security of the facility, and smooth shift operations while coordinating with the Social Services Team to address client needs and maintain continuity of care.

You will conduct intake, patrols, inventories, bed/meal counts, and document incidents. FDNY F-02 Fireguard certification is required; bilingual English/Spanish is preferred; night and weekend coverage may be

Competenze

• High School Diploma or equivalent is required.
• FDNY F-02 Fireguard Certificate required.
• Experience in residential facilities.
• Experience with homelessness or disadvantaged populations.
• Strong interpersonal and customer service skills.
• Proficiency with Microsoft Office.
• Bilingual English/Spanish preferred.
• Evening and weekend coverage may be required.

Mansioni

• Conduct Intake/Orientation for new clients, including processes, rules, IDs, and bed assignments.
• Conduct and document patrols to enforce site rules and safety.
• Inventory and secure clients' possessions during absences due to hospitalization, incarceration, or other reasons.
• Conduct bed and meal counts and assist with locker searches.
• Use the DHS CARES system to track vacancies and check clients in/out, print rosters, etc.
• Ensure clients receive notices of meetings and escort to meetings when needed.
• Document incidents and noteworthy events during shifts.

Conoscenze

Bilingual (English/Spanish)

Customer service skills

Computer literacy with Microsoft apps

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Program: Quarterstone | 225 25th Street, Brooklyn NY 11232

What You\'ll Do

As a Residential Aide at one of our shelters for single adults, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you\'ll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client\'s stay.

Your responsibilities will include:

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.
• Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.
• Conducting bed and meal counts and assisting House Managers with locker searches.
• Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.
• Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, and escorting clients to meetings and appointments when necessary.
• Documenting incidents and other noteworthy events that occur during your shift.

You\'re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required.
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or otherdisadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Bilingual (English/Spanish) preferred.
• Ability to provide night and weekend coverage as needed.