Residential Aide

HELP USA INC; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

HELP USA INC in New York seeks a Residential Aide to help ensure client safety, facility security, and orderly operations during shifts. You will work directly with clients to ensure attendance at required meetings and collaborate with the Social Services Team to address issues and ensure continuity of care during a client’s stay.

You will conduct intake/orientation, patrols, manage possessions when clients are away, perform bed and meal counts, and use the DHS CARES system to track

Qualifications

• High School Diploma or equivalent or equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required (30-day to obtain).
• Experience in residential facilities is preferred.
• Experience with people experiencing homelessness or other disadvantaged individuals is preferred.
• Strong customer service and relationship-building skills.
• Computer literacy with Microsoft Office applications.
• Bilingual English/Spanish preferred.
• Ability to provide night and weekend coverage as needed.

Responsibilities

• Help ensure client safety and security of the facility during shifts.
• Coordinate with Social Services to ensure client needs are addressed and communication is consistent.
• Conduct Intake/Orientation for new clients, explaining processes, rules, IDs, and bed assignment.
• Conduct and document patrols to ensure compliance with rules and safety.
• Manage inventory of clients' possessions when away for hospitalization or other reasons.
• Conduct bed and meal counts and assist House Managers with locker searches.
• Use DHS CARES system to track vacancies, check clients in/out, print rosters, and notify meetings.
• Escort clients to meetings and appointments when required.
• Document incidents and notable events during shifts.

Skills

Customer service

Bilingual English/Spanish

Relationship building

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

As a Residential Aide at one of our shelters for single adults, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you'll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.Conducting bed and meal counts and assisting House Managers with locker searches.Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, and escorting clients to meetings and appointments when necessary.Documenting incidents and other noteworthy events that occur during your shift.High School Diploma or equivalent OR equivalent experience and skills.FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).Work experience in residential facilities.Experience and capacity to work with people experiencing homelessness or other disadvantaged people.Strong relationship and customer service skills.Computer literacy with Microsoft applications.Bilingual (English/Spanish) preferred.Ability to provide night and weekend coverage as needed.