Shelter Support Specialist - Day Shift

Hamilton Families; San Francisco (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Wellness programs

Paid time off

Job summary

Hamilton Families in San Francisco seeks a Residential Program Aide (Day) to support shelter operations, maintain a safe environment, and welcome families to the facility. The role reports to the Shelter Manager and participates in program services to reduce homelessness and improve participant wellbeing.

The position emphasizes teamwork, confidentiality, and a proactive, compassionate approach, with a day shift and full-time, non-exempt status.

Qualifications

• Experience supporting participants, clients, and staff in a nonprofit setting.
• Bilingual abilities, especially Spanish, a plus.
• Strong organizational and communication skills with diverse groups.
• Ability to work independently with initiative and reliability.
• Calm, professional judgment during emergencies and policy adherence.

Responsibilities

• Maintain shift coverage and ensure a safe, orderly environment for participants.
• Model and enforce behavior per City Grievance Policy for participants.
• Respond to emergencies, coordinating with staff and emergency responders as needed.
• Interact with participants to share information, provide supplies, and maintain confidentiality.
• Provide front desk and reception duties, relay messages accurately, offer information on services.
• Conduct regular rounds of the facility, assist in intakes, and facilitate interventions.
• Perform daily cleaning and kitchen duties, prep units for new families, and maintain shared spaces.
• Promote a cooperative, respectful workplace aligned with HF values.
• Provide varying shift coverage as needed.
• Other duties as requested.

Skills

Nonprofit experience

Spanish

Microsoft Office

Interpersonal skills

Job description

Hamilton Families in San Francisco seeks a Residential Program Aide (Day) to support shelter operations, maintain a safe environment, and welcome families to the facility. The role reports to the Shelter Manager and participates in program services to reduce homelessness and improve participant wellbeing.

The position emphasizes teamwork, confidentiality, and a proactive, compassionate approach, with a day shift and full-time, non-exempt status.