Shelter Case Manager: Help Families Rebuild Stability

Hamilton Families; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health coverage including medical, and

Employer matched 403(b) retirement

Wellness and commuter benefits

Paid time off and holidays

Job summary

Hamilton Families in San Francisco is seeking a dedicated Case Manager to provide real-time case management to families in shelter programs. You will document services, maintain electronic records, and help families access housing and supportive services.

The role requires organizing intake, assessments, and tailored service plans, plus collaboration with supervisors and community partners to ensure compliant, high-quality support. This full-time position includes a bilingual Spanish component.

Qualifications

• Bilingual abilities, especially in Spanish.
• Familiarity with case management databases or customer service platforms.
• Strong documentation and reporting skills.

Responsibilities

• Offer personalized case management to participants, guiding intake, assessments, and service plans.
• Connect participants with community resources, advocating for housing, employment, and health supports.
• Design and facilitate workshops empowering participants with life skills and crisis intervention strategies.
• Welcome families during intake and orientation, creating actionable plans addressing housing, recovery, and children’s needs.
• Maintain records and prepare reports to track program impact and compliance.

Skills

Bilingual in Spanish

Office & Salesforce

Case management familiarity

Tools

Microsoft Office Suite

Salesforce

Job description

Hamilton Families in San Francisco is seeking a dedicated Case Manager to provide real-time case management to families in shelter programs. You will document services, maintain electronic records, and help families access housing and supportive services.

The role requires organizing intake, assessments, and tailored service plans, plus collaboration with supervisors and community partners to ensure compliant, high-quality support. This full-time position includes a bilingual Spanish component.