Residential Program Aide - Day

Hamilton Families; San Francisco (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Wellness programs

Paid time off

Job summary

Hamilton Families in San Francisco seeks a Residential Program Aide (Day) to support shelter operations, maintain a safe environment, and welcome families to the facility. The role reports to the Shelter Manager and participates in program services to reduce homelessness and improve participant wellbeing.

The position emphasizes teamwork, confidentiality, and a proactive, compassionate approach, with a day shift and full-time, non-exempt status.

Qualifications

• Experience supporting participants, clients, and staff in a nonprofit setting.
• Bilingual abilities, especially Spanish, a plus.
• Strong organizational and communication skills with diverse groups.
• Ability to work independently with initiative and reliability.
• Calm, professional judgment during emergencies and policy adherence.

Responsibilities

• Maintain shift coverage and ensure a safe, orderly environment for participants.
• Model and enforce behavior per City Grievance Policy for participants.
• Respond to emergencies, coordinating with staff and emergency responders as needed.
• Interact with participants to share information, provide supplies, and maintain confidentiality.
• Provide front desk and reception duties, relay messages accurately, offer information on services.
• Conduct regular rounds of the facility, assist in intakes, and facilitate interventions.
• Perform daily cleaning and kitchen duties, prep units for new families, and maintain shared spaces.
• Promote a cooperative, respectful workplace aligned with HF values.
• Provide varying shift coverage as needed.
• Other duties as requested.

Skills

Nonprofit experience

Spanish

Microsoft Office

Interpersonal skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Residential Program Aide - Day

Shelter Program Regular Full Time San Francisco, CA, US

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You’ll Do

We’re excited to be hiring for a Residential Program Aide ! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Residential Program Aide will report directly to the Shelter Manager and be part of the Shelter Program team. This role is primarily responsible for providing a safe and healthful environment, and welcoming atmosphere for program participants in the specific facility.

What Your Day Looks Like

• Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for our participants
• Model and facilitate appropriate behavior following applicable City’s Grievance Policy for participants Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers
• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed
• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality
• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
• Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building
• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed
• Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF
• Provide varying shift coverage as needed
• Other duties as requested

What Makes You Successful in This Role

• Proven track record of providing support to participants, clients, and staff in the areas described above
• Background in a nonprofit organization or passion to work with individuals experience homelessness
• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Ability to respond appropriately to emergencies or critical situations

What You Bring

• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Bilingual abilities, especially in Spanish a plus
• Ability to use Microsoft Office Suite and other software

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ “Yes, And”
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation Range: $25.00 per hour

Position Type: Full-time/ Non-Exempt

Union Representation: Yes

Schedule: Day Shift - Thursday to Monday 7:30am-4pm. Off days, Tuesday & Wednesday

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations for individuals with disabilities.