Shelter Operations & Client Support Specialist

Central Arizona Shelter Services, Inc.; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Arizona Shelter Services, Inc. (CASS) seeks a dedicated team member to maintain a safe, orderly shelter and support individuals experiencing homelessness. You will assist with intakes, provide community resources, and document interactions in HMIS.

The role emphasizes fast-paced teamwork across departments, safety checks, and data accuracy to ensure continuous service across shifts and compassionate client care.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in data entry and basic office software (Word/Excel).
• Preferred bilingual (English/Spanish).

Responsibilities

• Provide excellent customer service to clients, volunteers, donors, and vendors.
• Complete new client intakes; explain agency rules and policies and tour around campus.
• Attend to client needs, answer questions, resolve problems and escalate when necessary.
• Enter relevant data in HMIS and maintain client files.
• Assist with maintaining shelter safety, cleanliness, and bed occupancy tracking.
• Communicate with leadership to identify safety concerns and needed repairs.

Skills

Excellent customer service

Multitasking

Strong communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Central Arizona Shelter Services, Inc. (CASS) seeks a dedicated team member to maintain a safe, orderly shelter and support individuals experiencing homelessness. You will assist with intakes, provide community resources, and document interactions in HMIS.

The role emphasizes fast-paced teamwork across departments, safety checks, and data accuracy to ensure continuous service across shifts and compassionate client care.