Shelter Support & Crisis Intervention Aide

The Salvation Army USA Central Territory; Peoria (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Salvation Army North and Central Illinois Division seeks a dedicated Shelter Support staff member to maintain a safe, welcoming environment, conduct client intake and eligibility assessments, and ensure accurate HMIS documentation. You will enforce policies, de-escalate conflicts, coordinate crisis responses, assist with meals, and support daily shelter operations.

Ideal candidates have 1–3 years in shelter or related human services, knowledge of trauma-informed care, and strong

Qualifications

• High School Diploma or equivalent. Associate’s degree preferred.
• 1–3 years shelter/residential/human services experience preferred.
• Knowledge of trauma-informed care and crisis response procedures.
• Experience with confidential client records and intake procedures.

Responsibilities

• Provide a safe, secure environment and assist with crisis response.
• Conduct client intake, eligibility assessments, and orientations.
• Record data into HMIS and maintain required documentation.
• Enforce program policies and de-escalate conflicts.
• Prepare and serve meals and ensure facility cleanliness.
• Attend staff meetings and complete required training.

Skills

Intake & assessments

HMIS experience

Crisis intervention

Conflict resolution

Multi-tasking

Professional boundaries

Communication

Education

High School Diploma

Associate’s degree preferred

Tools

HMIS

MS Office

Job description

The Salvation Army North and Central Illinois Division seeks a dedicated Shelter Support staff member to maintain a safe, welcoming environment, conduct client intake and eligibility assessments, and ensure accurate HMIS documentation. You will enforce policies, de-escalate conflicts, coordinate crisis responses, assist with meals, and support daily shelter operations.

Ideal candidates have 1–3 years in shelter or related human services, knowledge of trauma-informed care, and strong