Shelter Support Specialist

tsainternal; Peoria (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

The Salvation Army North and Central Illinois Division is seeking a Shelter Aide to provide direct support in Peoria Family Services. You will help maintain a safe, welcoming environment, conduct client intake, and coordinate crisis responses while working with staff to support daily operations and client success.

Responsibilities include enforcing guidelines, de-escalating conflicts, recording HMIS data, assisting with meals, and ensuring cleanliness and safety during shifts.

Qualifications

• High School Diploma or equivalent.
• Associate’s degree in human services, Social Work, Psychology, Criminal Justice, or related field preferred.
• One to three years of shelter/residential or related human services experience preferred.
• Experience with client intakes, assessments, and confidential records.

Responsibilities

• Provide a safe and secure environment for clients and respond to emergencies as needed.
• Record data into HMIS and maintain required documentation.
• Enforce program policies and de-escalate conflicts.
• Assist with meal service and maintain facility cleanliness and safety.
• Conduct client intake and orientation for new clients.

Skills

Communication

De-escalation

Crisis intervention

HMIS experience

Education

High School Diploma

Associate’s degree (preferred)

Tools

HMIS

Microsoft Office

Job description

The Salvation Army North and Central Illinois Division is seeking a Shelter Aide to provide direct support in Peoria Family Services. You will help maintain a safe, welcoming environment, conduct client intake, and coordinate crisis responses while working with staff to support daily operations and client success.

Responsibilities include enforcing guidelines, de-escalating conflicts, recording HMIS data, assisting with meals, and ensuring cleanliness and safety during shifts.