Shelter Support Specialist

The Salvation Army North & Central Illinois Division; Peoria (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

The Salvation Army North and Central Illinois Division is seeking a Shelter Aide in Peoria Family Services to provide direct support and supervision for clients in a residential setting, while maintaining a safe and welcoming environment. You will conduct intake, assess eligibility, orient programs, and ensure accurate documentation in HMIS and other records.

Responsibilities include enforcing program policies, de-escalating conflicts, coordinating crisis responses, assisting with meals, and

Qualifications

• High School Diploma or equivalent. Significant experience may be considered in lieu of.
• Associate’s degree in human services, Social Work, Psychology, Criminal Justice, or a related field preferred.

Responsibilities

• Provide a safe and secure environment for clients, including contacting emergency responders as needed.
• Provide clients with referrals and information of community programs as needed.
• Enforce program guidelines, policies and procedures.
• Deescalate situations and provide conflict resolution techniques as needed.
• Determine client eligibility.
• Conduct an initial intake and program orientation for new clients.
• Record data into the HMIS system.
• Maintain daily log, forms and paperwork as required.
• Prepare and serve meals to clients as program dictates.
• Ensure the facility is clean and sanitary at the end of a shift.
• Monitor the perimeter of the facility to ensure a safe and clean environment.
• Remain on duty if there is a problem with the relieving shift or until another staff member arrives.
• Attend staff meetings as scheduled.

Skills

Crisis intervention

De-escalation

Trauma-informed care

Confidential records

Education

High School Diploma or equivalent

Associate’s degree in related field preferred

Tools

HMIS

Microsoft Office

Job description

The Salvation Army North and Central Illinois Division is seeking a Shelter Aide in Peoria Family Services to provide direct support and supervision for clients in a residential setting, while maintaining a safe and welcoming environment. You will conduct intake, assess eligibility, orient programs, and ensure accurate documentation in HMIS and other records.

Responsibilities include enforcing program policies, de-escalating conflicts, coordinating crisis responses, assisting with meals, and