Shelter Shift Supervisor & Operations Lead

Paycom - ATS; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Health, Dental andVision

403(b) Retirement Savings Plan

Paid Holidays and Vacation

Paid Time-off

Long Term Disability

Employee Assistance Program (EAP)

Commuter Benefits

Job summary

NAICA in New York City seeks a Shift Supervisor to oversee nightly operations, supervise Residential Aides and other staff, and ensure a safe, compliant environment for residents and visitors.

You will manage incidents, coordinate staff activities, conduct security checks, and support emergency responses while adhering to agency policies. This full-time 35-hour weekly role requires flexibility for evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent with at least 1 year of supervisory experience.
• Experience in social/homeless services preferred.
• Must obtain Food Protection Certificate and CPR/First Aid by end of probation.
• Ability to supervise Residential Aides and staff.

Responsibilities

• Supervise Residential Aides and Operations staff to ensure safe, secure, and efficient operation of the facility.
• Monitor facility safety, security, and well‑being of residents.
• Screen entrants and monitor access per safety protocols.
• Document incidents and concerns in logs and reports.
• Maintain communication with management and staff on resident needs.

Skills

Supervisory experience

Shift management

Crisis intervention

Communication skills

HIPAA knowledge

Microsoft Office

Electronic documentation

Education

High School Diploma or equivalent

Tools

Electronic documentation systems

Job description

NAICA in New York City seeks a Shift Supervisor to oversee nightly operations, supervise Residential Aides and other staff, and ensure a safe, compliant environment for residents and visitors.

You will manage incidents, coordinate staff activities, conduct security checks, and support emergency responses while adhering to agency policies. This full-time 35-hour weekly role requires flexibility for evenings, weekends, and holidays.