Shelter Operations Shift Lead

Urban Resource Institute; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Urban Resource Institute (URI) is seeking a Residential Shift Supervisor in New York City to lead operations staff on assigned shifts. You will generate work schedules, assign tasks to security and maintenance, and arrange coverage for unscheduled absences, ensuring policy enforcement at all times.

You will provide crisis interventions, supervise Residential Specialists, and coordinate intakes with the director.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a residential shelter.
• Ability to work in a 24-hour residential facility and flexible schedule.
• Excellent written and verbal communication skills.
• Computer-literate and proficient with Microsoft Office applications.

Responsibilities

• Assist the Director/SWS with work schedules and assignments for the operations staff.
• Monitor staff and assign tasks as necessary.
• Communicate with DHS vacancy control for placement of families.
• Provide appropriate crisis interventions.
• Provide direct supervision to Residential Specialist.
• Arrange coverage for unscheduled absences and unexpected situations.
• Record and respond to incidents, client issues and complaints.
• Track client property and store in locked area as appropriate.
• Conduct periodic safety, security and cleanliness tours of the facility.
• Ensure daily census is monitored and updated.
• Perform weekly reconciliations for Metrocards distribution.
• Supervise delivery of program services such as intake and census data collection.
• Assist with intakes of new and returning clients for approval and assignment.
• Maintain records of safety, fire and building inspections, including drills.
• Other duties as assigned.

Skills

Staff supervision

Crisis intervention

Communication

Microsoft Office

Shelter operations

Education

High School Diploma

Job description

Urban Resource Institute (URI) is seeking a Residential Shift Supervisor in New York City to lead operations staff on assigned shifts. You will generate work schedules, assign tasks to security and maintenance, and arrange coverage for unscheduled absences, ensuring policy enforcement at all times.

You will provide crisis interventions, supervise Residential Specialists, and coordinate intakes with the director.