Shelter Shift Supervisor & Guest Concierge

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Paid-B

Job summary

Volunteers of America-Greater New York is seeking a Shift Supervisor/Concierge to greet and assist clients, manage front desk operations, and coordinate non-clinical services within the Pugsley Hotel Family Shelter in Bronx, NY. The role emphasizes safety, documentation, and respectful interaction with diverse clients.

The position requires a high school diploma or GED, a valid driver’s license, and ability to communicate in Spanish.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Monitor building safety and perform rounds to safeguard clients and property.
• Oversee client participation in daily program activities and provide optimal customer service.
• Arrange and transport clients to appointments and escort clients to assigned apartments.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual.

Skills

Spanish-speaking communication

Professional communication

Driver's license

Education

High school diploma or GED

CPR/First Aid

Front Handler's Safety Certification

Job description

Volunteers of America-Greater New York is seeking a Shift Supervisor/Concierge to greet and assist clients, manage front desk operations, and coordinate non-clinical services within the Pugsley Hotel Family Shelter in Bronx, NY. The role emphasizes safety, documentation, and respectful interaction with diverse clients.

The position requires a high school diploma or GED, a valid driver’s license, and ability to communicate in Spanish.