Operations Manager/Shift Supervisor

Volunteers of America Greater New York; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

A non-profit organization in New York is hiring an Operations Manager/Shift Supervisor to facilitate daily shelter operations for residents. Responsibilities include supervising program services, ensuring client satisfaction, and managing facility staff. Qualifications include a high school diploma or GED, relevant experience in a social service setting, and necessary certifications. The organization offers various benefits such as medical coverage, retirement plans, and paid time off.

Qualifications

• Minimum one year relevant experience working in a social service setting.
• Good interpersonal skills and basic computer knowledge.
• Certifications in security and Fire Safety (F-80) must be obtained within 3 months of hire.

Responsibilities

• Supervise delivery of program services including intake and bed assignments.
• Ensure optimal customer service is provided.
• Manage community relations and communicate with authorities as needed.

Skills

Interpersonal skills

Basic computer knowledge

Certifications in security

Fire Safety (F-80)

Education

High school diploma or GED

Job description

Overview

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area. We operate over 60 programs across New York City, Northern New Jersey and Westchester County, including emergency, transitional and permanent housing. Our services assist families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent for the following position.

Position

Operations Manager/Shift Supervisor

The Operations Manager/Shift Supervisor is responsible for facilitating daily shelter operations at Cromwell Avenue Safe Haven, a facility that provides temporary housing, nutritious meals, clean clothing, counseling groups and case management services to formerly homeless men.

Location: Bronx, NY 10452

To learn more about the program, copy and paste this link into a browser: https://www.voa-gny.org/housing

Minimum Qualifications

• High school diploma or GED preferred plus one-year relevant experience working in a similar capacity in a social service setting.
• Must possess good interpersonal skills and basic computer knowledge.
• Certifications in security required and Fire Safety (F-80) obtained within 3 months of hire.

Principal Responsibilities

1. Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
2. Ensure optimal customer service is being provided to clients.
3. Ensure recreation activities are occurring.
4. Ensure the facility is adequately staffed at all times.
5. Work with DHS PD to ensure the daily security and safety of the facility.
6. Supervise facility maintenance, cleaning staff and fire safety.
7. Manage community relations and communicate with relevant authorities as needed.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Note: Benefits for part-time employees may vary.

Additional Information

For more information about VOA-Greater New York, visit: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!