Shift Supervisor/Concierge

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Paid-B

Job summary

Volunteers of America-Greater New York is seeking a Shift Supervisor/Concierge to greet and assist clients, manage front desk operations, and coordinate non-clinical services within the Pugsley Hotel Family Shelter in Bronx, NY. The role emphasizes safety, documentation, and respectful interaction with diverse clients.

The position requires a high school diploma or GED, a valid driver’s license, and ability to communicate in Spanish.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Monitor building safety and perform rounds to safeguard clients and property.
• Oversee client participation in daily program activities and provide optimal customer service.
• Arrange and transport clients to appointments and escort clients to assigned apartments.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual.

Skills

Spanish-speaking communication

Professional communication

Driver's license

Education

High school diploma or GED

CPR/First Aid

Front Handler's Safety Certification

Job description

We are currently seeking qualified candidates for the following position:

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Shift Supervisor/Concierge

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules.

Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. To learn more about Volunteers of America-Greater New York, copy and paste this link into your browser: https://www.voa-gny.org/our-services

Location: Bronx, NY 10462

Minimum Qualifications:

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record that meets agency policy preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
  
  

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Front Handler's Safety Certification
  
  

Shift Supervisor Principal Responsibilities:

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
• Perform related tasks as needed.
  
  

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
  
  

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!