Front Desk & Crisis Support Associate (Shelter)

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Front Desk Monitor to greet visitors, manage sign-in/out, route mail, and assist in crisis situations at the New Hope Shelter program. The role supports residents and staff while upholding confidentiality and safety procedures.

Requirements include a high school diploma or GED preferred, a polite, efficient manner, and the ability to operate a busy front desk/security operation.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm, ability to operate a busy front desk/security operation.
• Ability to handle diverse tasks and maintain confidentiality.

Responsibilities

• Greet all visitors and announce arrivals to staff or residents.
• Ensure clients sign in/out as required.
• Route mail and deliveries; assist in crisis intervention.
• Follow procedures in emergencies and conduct residence rounds.

Skills

Front desk operations

Customer service

Crisis intervention

Confidentiality

Education

High school diploma or GED preferred

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Front Desk Monitor to greet visitors, manage sign-in/out, route mail, and assist in crisis situations at the New Hope Shelter program. The role supports residents and staff while upholding confidentiality and safety procedures.

Requirements include a high school diploma or GED preferred, a polite, efficient manner, and the ability to operate a busy front desk/security operation.