Shelter Shift Supervisor: Safety, Service & Coordination

Voa Gny; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Birthday Holiday

Job summary

Volunteers of America-GNY in Manhattan seeks a Shift Supervisor to support clients and families, overseeing non-clinical needs and coordinating the client care team. This role centers on greeting, safety, policy adherence, and seamless program participation.

The position requires at least a high school diploma or GED, with preference for some related experience and a valid driver’s license. Spanish-language communication is a plus, and VOA provides a comprehensive benefits package.

Qualifications

• High school degree or GED preferred, with at least one year of relevant experience.
• Valid state driver’s license with a safe driving record preferred.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Supervise front desk staff activities to ensure adherence to policy and procedures; ensure proper documentation of front desk activities.
• Monitor building safety; make scheduled rounds to safeguard clients and property.
• Oversee client participation in daily program activities; provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies; drive agency vehicles if assigned.
• Accept new clients in electronic records database.
• Provide emergency response, including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Skills

Spanish speaking

Education

High school diploma or GED

Job description

Volunteers of America-GNY in Manhattan seeks a Shift Supervisor to support clients and families, overseeing non-clinical needs and coordinating the client care team. This role centers on greeting, safety, policy adherence, and seamless program participation.

The position requires at least a high school diploma or GED, with preference for some related experience and a valid driver’s license. Spanish-language communication is a plus, and VOA provides a comprehensive benefits package.