Shelter Security Manager — Weekend Lead

Austinstreet; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Austin Street Center in Dallas, TX, seeks a Manager of Security to maintain safety systems, supervise weekend security staff, and act in the Director's absence. The role emphasizes trauma-informed care and a housing-first approach to support clients experiencing homelessness.

Responsibilities include training staff, coordinating emergency shelter operations, and ensuring 24/7 security coverage while upholding the center's ethics and quality standards.

Qualifications

• High School Degree or GED required.
• Security license preferred.
• Military service or prior security/homeless services experience preferred.
• Complete Satori Alternatives to Managing Aggression Modules 1-4 (training provided).
• Ability to obtain Level II Non-Commissioned Officer License with Pepper Spray Certification (Texas DPS).
• Bilingual in Spanish preferred.
• Strong oral and written communication; ability to interact with diverse populations.
• Experience with diverse cultural backgrounds and sensitivity.
• Excellent organizational skills; multitasking across projects.

Responsibilities

• Attend regular one-on-one supervision meetings with direct supervisor.
• Participate actively in team, department, and all-staff meetings as scheduled.
• Assist in training new team members on expectations and best practices.
• Assist other teams and departments as appropriate by request.
• Participate in inclement weather shelter operations and activities as appropriate by request.
• Provide coverage on at least one agency holiday per year to ensure 24/7 operation.
• Operate with trauma-informed, housing-first, and harm-reduction mindset to aid clients.
• Maintain security schedules, rounds, and crisis resolution updates with the team.

Skills

Leadership

Security experience

Bilingual Spanish

Organizational skills

Communication

Education

High School Degree or GED

Tools

Microsoft Office

Job description

Austin Street Center in Dallas, TX, seeks a Manager of Security to maintain safety systems, supervise weekend security staff, and act in the Director's absence. The role emphasizes trauma-informed care and a housing-first approach to support clients experiencing homelessness.

Responsibilities include training staff, coordinating emergency shelter operations, and ensuring 24/7 security coverage while upholding the center's ethics and quality standards.