Shelter Operations Supervisor

Acacia Network; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Acacia Network in New York seeks a Shift Supervisor to lead operations staff and ensure smooth facility functioning. You will organize work schedules, supervise staff, and provide training while enforcing policies and procedures.

You will respond to incidents, coordinate coverage for absences, and monitor safety equipment and daily census. This role requires strong people skills and a commitment to residents' wellbeing.

Qualifications

• High School Diploma or GED required.
• Associate degree in Social/Human Sciences or Psychology.
• 3+ years of experience with the homeless and related populations; experience in child welfare, family work, and substance abuse.
• Current F-80 certification is required.

Responsibilities

• Assist the director with staff scheduling and assignments.
• Perform hourly house runs to support operations.
• Inspect facility and rooms.
• Ensure staff are in their assigned locations.
• Monitor recreational rooms, laundry rooms and cafeteria for schedule adherence.
• Arrange coverage for unscheduled absences and emergencies.
• Record incidents and respond to client issues; perform crisis intervention.
• Track clients’ properties and store securely.
• Ensure daily census is accurate; update CARES daily.
• Perform weekly reconciliations for metro cards distribution.
• Assist with intakes of new and returning clients.
• Keep records of safety, fire, and building inspections.
• Monitor fire and safety equipment; ensure it is functional.
• Monitor staff and assign tasks as necessary.
• Other duties as needed.

Skills

Staff supervision

Scheduling

Training

Policy enforcement

Crisis intervention

Leadership

Education

High School Diploma or GED

Associate degree in Social/Human Sciences or Psychology

Tools

F-80 certification

Job description

Acacia Network in New York seeks a Shift Supervisor to lead operations staff and ensure smooth facility functioning. You will organize work schedules, supervise staff, and provide training while enforcing policies and procedures.

You will respond to incidents, coordinate coverage for absences, and monitor safety equipment and daily census. This role requires strong people skills and a commitment to residents' wellbeing.