Shift Supervisor, Housing & Client Services

Acacia Network; New York (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

Acacia Network in New York is seeking a Shift Supervisor to lead and supervise operational staff within our facilities. You will generate schedules, assign tasks, and ensure adherence to policies while coordinating coverage for absences.

The role requires experience with homeless or low-income populations, strong incident response skills, and the ability to manage daily census and safety compliance. A valid F-80 certification is required.

Qualifications

• Three years of relevant experience working with homeless populations.
• Experience with child welfare, family work or substance abuse is a plus.
• F-80 certification is required.

Responsibilities

• Assist the director with staff schedules and assignments.
• Conduct hourly house runs to monitor operations.
• Inspect facility and rooms regularly.
• Ensure staff are in their assigned locations.
• Monitor recreation, laundry and cafeteria to ensure residents follow schedules.
• Arrange coverage for unscheduled absences and emergencies.
• Record and respond to incidents and complaints; perform crisis interventions.
• Track client properties and secure storage.
• Maintain daily census and update CARES daily.
• Perform weekly reconciliations of metro cards per policy.
• Assist with intake of new and returning clients and submit for approval.
• Maintain records of safety, fire and building inspections.
• Monitor fire and safety equipment for functionality.
• Monitor staff and assign tasks as needed.
• Perform other duties as required within the scope of the position.

Skills

Staff supervision

Scheduling

Incident response

Crisis intervention

Education

High School Diploma/GED

Associate degree in Social/Human Sciences, Psychology

Job description

Acacia Network in New York is seeking a Shift Supervisor to lead and supervise operational staff within our facilities. You will generate schedules, assign tasks, and ensure adherence to policies while coordinating coverage for absences.

The role requires experience with homeless or low-income populations, strong incident response skills, and the ability to manage daily census and safety compliance. A valid F-80 certification is required.